General Terms and Conditions &
Refund Policy
GENERAL TERMS AND CONDITIONS:
These Terms and Conditions govern the provision of courses and services offered by Perio School Ltd. By purchasing or enrolling in any course provided by Perio School Ltd., you agree to comply with the terms set out below.
Perio School Ltd. reserves the right to amend, modify, or update these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon publication on our website or other official communication channels.
From time to time, Perio School Ltd. may adjust course pricing, offer promotional discounts, or run limited-time campaign offers. Such promotions are subject to availability and may be withdrawn or amended at the discretion of Perio School Ltd.
Perio School Ltd. also reserves the right to change the venue or location of any in-person course where necessary. In circumstances where a course cannot be held at the originally advertised location, candidates may be required to attend the course at the London base location or another suitable venue designated by Perio School Ltd. Reasonable notice will be provided where possible.
REFUND POLICY
ONLINE COURSES:
All online courses provided by Perio School Ltd. are considered digital products.
As access to online course materials is granted immediately upon purchase, all sales of online courses are final and non-refundable. No refunds, exchanges, or cancellations will be issued under any circumstances once access to the digital content has been provided.
Perio School Ltd. reserves the right to suspend or withdraw access to any online course where payment has failed, been reversed, or where payment obligations have not been fulfilled.
Refunds or partial refunds will not be granted in cases where an incorrect discount code was used, a promotional offer was missed, or a promotion expired prior to purchase. Customers are responsible for ensuring that the correct offer or discount is applied before completing their purchase. If you are unsure about any promotion or code, please contact the team prior to purchase at hello@perio.school.
IN PERSON COURSES:
If you are enrolled on an in-person course and are unable to attend on the scheduled date, please contact the Perio School team as soon as possible. Where feasible, and at the discretion of the operations team, we may be able to transfer your place to a future course date.
Transfers will only be considered if written notice is received at least 30 days prior to the scheduled course date. If approved, you may be offered a place on a future in-person course taking place within 12 months of the original course date, subject to availability.
Please note that in-person courses involve significant planning, equipment preparation, staffing, and logistical arrangements. As a result, transfers and cancellations are managed strictly, particularly where courses operate with waiting lists.
Requests for transfers or cancellations will only be considered where advance notice has been provided before the course.
REFUND SCHEDULE FOR IN-PERSON COURSES:
If you cancel your place on an in-person course and do not wish to transfer to another course date, the following refund structure applies:
150–121 days prior to the course start date: 100% refund
120–91 days prior to the course start date: 50% refund
90 days or less prior to the course start date: No refund will be issued
Any refund(s), where applicable, will be processed using the original payment method.
If you have any questions regarding these Terms and Conditions or the Refund Policy, please contact the Perio School team at hello@perio.school.
